1. Introduction
Piper ("we," "our," or "us") provides an AI-powered virtual texting assistant for contractors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service"). Please read this policy carefully. By using the Service, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following categories of information:
Account Information
- Email address
- Password (stored in encrypted form)
- Business name and profile details (services offered, service area, business hours)
Communication Data
- SMS messages sent and received through the Service between you, your customers, and the AI assistant
- Phone numbers of you and your customers
- Conversation metadata (timestamps, message status)
Billing Information
- Subscription plan selection
- Payment information is processed securely by our payment processor, Stripe. We do not store your full credit card number on our servers.
Usage Data
- App usage patterns and feature interactions
- Device information (device type, operating system)
- Log data (IP address, access times)
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Process and respond to customer SMS messages using AI on your behalf
- Customize AI assistant responses based on your business profile
- Process payments and manage your subscription
- Provision and manage your dedicated business phone number
- Send you service-related notifications and updates
- Detect, prevent, and address technical issues or abuse
- Improve and develop the Service
4. Third-Party Services
We use the following third-party services to operate Piper:
- Twilio — Provides SMS sending and receiving capabilities. Your messages and phone numbers are processed through Twilio's infrastructure. Twilio Privacy Policy
- Anthropic (Claude AI) — Powers the AI assistant that generates responses to customer messages. Message content is sent to Anthropic for processing. Anthropic Privacy Policy
- Stripe — Handles payment processing and subscription management. Stripe Privacy Policy
These third-party services have their own privacy policies governing their use of your data. We encourage you to review their policies.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- With third-party service providers as described above, solely to operate the Service
- To comply with legal obligations such as responding to lawful requests from public authorities
- To protect rights and safety when we believe disclosure is necessary to protect our rights, your safety, or the safety of others
- With your consent when you have given us explicit permission to share your data
6. Data Retention
We retain your account data and conversation history for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required by law to retain it. SMS message logs may be retained for up to 90 days after account deletion for compliance and dispute resolution purposes.
7. Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
- Encrypted data transmission (HTTPS/TLS)
- Encrypted password storage
- Secure session management
- Access controls limiting data access to authorized personnel
While we strive to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Data Portability: Request a machine-readable copy of your data
- Opt-Out: You may stop using the Service at any time
To exercise any of these rights, please contact us using the information below.
9. Children's Privacy
The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will delete that information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page and notify you through the app or via email. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Piper
Email: support@piperassistant.com